The only condition we place on the use of this website - whether you buy, browse, find out about our new products or just keep up to date with what's happening in the world of creative Baking- is that you enjoy it! If you have any comments, questions, concerns, ideas or just want to get in touch, please contact us on the provided details

A few important details that you should know

We may not be able to accept your order, or part of your order, due to one of the following reasons:

  • Authorization of your payment failed
  • We made a pricing or product description error
  • You’re not eligible to order from Bexter’s Online Shop.
If there are any problems with an order, you'll be contacted by one of our Customer Services Advisors.

If you change your mind about an order and want to cancel it, you can do so up to the point when it is not dispatched (orders are normally processed immediately after they've been placed, so we may have already packed your order and made arrangements for it to be sent when you cancel it. If this is the case then we can't always stop the order from being delivered. Likewise, we always advise all of our customers to place the order/s only if they are sure for the products that they order.

To cancel your order, please contact us

We make every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors.

Your logs in details are exclusive to you, are non-transferable, and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your log in details, or become aware of any misuse, you should contact us immediately.